We do our best to deliver durable and functional products. If FOR ANY REASON YOU ARE HAVING TROUBLE WITH ONE OF OUR PRODUCTS, WE WILL DO OUR BEST TO SOLVE it.


If you bought a product from our store and for any reason would like to return it. Please send an email to contact@green-jay.com with your full name, order number and reason for return or exchange. We will consider your case based on our return and warranty policy.



After an order has shipped it cannot be canceled. Our return policy offers a 30 day period after the order of a product for exchange or return. Refunds are processed after the product(s) are received and evaluated by our staff. Initial shipping cost is not included in the refunds. The client is responsible for return shipping cost.

We effort to photograph our products and display them accurately. However, photography and screens have limitations. The items in our online store are NOT guaranteed to be the same as pictured in this web page and those variations will not be considered a defect. 

If you have questions about a product, please contact us and ask before purchasing. Return shipping cost is borne by the client.



All Green Jay products are guaranteed against manufacturing and material defects for one (1) year from the original date of purchase. If for any reason you feel that our product does not meet your expectations for material integrity and build quality, please contact the place of purchase or the Green Jay team at contact@green-jay.com to discuss your concerns.

Green Jay’s sole obligation in the event of manufacturing and material defects during this period is to repair or replace the defective product with a comparable product at Green Jay’s sole discretion.

Our limited warranty does not cover products damaged by normal wear and tear, cosmetic issues, alterations made by owner, misuse, accidents, fire, and continuous exposition to the sun or extreme weather circumstances.  Green Jay assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. In no event shall Green Jay be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts.

Our warranty is only applicable to the original purchaser and is void if your product was purchased from another person or an unauthorized reseller.

Once a claim is submitted Green Jay will check your submission. If your product is illegible for warranty we will repair or replace and send it back to you. Refunds are processed after the product(s) are received and evaluated by our staff. Initial shipping cost is not included in the refunds. The client is responsible for return shipping cost.



Green Jay collects information such as and not limited to your name, shipping and billing address, credit card number, and email address to process your orders, and send you newsletters (if you sing up). Green Jay will not share, rent, lease, or sell your personal information (e.g. your email address, your credit card information, your name, your address) to any third party for their independent use or benefit.

If you wish, read our complete privacy policy

Our store runs through www.squarespace.com if you have any questions about content safety reefer to http://www.squarespace.com/privacy



Caution: Risk of explosion if battery is replaced by an incorrect type. Dispose of batteries according to instructions.

According to local laws and regulations your product should be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities. Some collection points accept products for free. The separate collection and recycling of your product at the time of disposal will help conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment.